Terms & Conditions
Payment Policy
Upfront Payment Policy
Payment is due upfront upon placing of your order. We accept cash, checks, credit cards, and payments through our online client portal.
Half down Payment Policy
Hollywood Printing & Embroidery requires a signed credit card authorization form to comply with our half down payment policy. The remaining 50% is charged upon completion of your order as determined by Hollywood Printing & Embroidery or if a partial pick-up/shipment is needed.
school purchase orders
Purchased orders are accepted at time of order only.
Returned Checks
There is a $30 charge for returned checks. The subsequent payment must be made with cash, cashier's check, or credit cards.
Artwork & Print Policy
Artwork Approval
All artwork must be approved online. Upon receiving your artwork approval, you will be allowed to make any necessary changes. Changes to the artwork after approving the mockup could push back your ship date and may not be possible. We will not be responsible for errors, misspelling, or otherwise in approved digital mockups and artwork.
Image Sizes
All shirt sizes in an order will be printed with the same image size unless otherwise requested. Different image sizes being printed on different shirt sizes will be treated as a new order and priced as such. An image size printed within 1 inch of any seam is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods. We will not assume responsibility for print imperfections due to printing too closely to seams
Image Placement & Variance
We will do everything we can to ensure images are printed in a consistent location on all garments within a run. However, small variations should be expected and we require 3/4” acceptable variance. If a request is made for images to be printed near the tag area on the back of the shirt and directly over the tag, it could have small ink coverage inconsistencies and will be considered acceptable. If there are no requests made for specific locations, Hollywood Printing & Embroidery will resort back to industry standard practices to ensure consistent placement.
Ink Color & Pantone Matching
We can not guarantee ink colors based on visual mockups alone due to monitors varying significantly from one computer to the next. Therefore, Hollywood Printing & Embroidery will assign a color code or pantone number from our ink selection list. As a result, your finished product may look slightly different in color than your original artwork. We’ll include the color code or pantone number in your artwork approval for you to confirm before we proceed with production. Should your design require a specific color, Hollywood Printing & Embroidery requires a pantone number to be provided by the client.
Reorder Ink Color
Due to the nature of printing and different fabric lots, we cannot guarantee exact ink color matches on reorders. We will make every effort to match the original color as best as possible. If you know a reorder will be likely, please let us know and we’ll try to keep ink on hand if at all possible.
Seam, Collar and Zipper Printing
We do our very best to produce the best looking prints any time we pull a squeegee. However, printing on or over any seams, collars, pockets, zippers or otherwise is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods and will not be considered misprints.
Misprinted Garments or Items
Occasionally in large production runs, a few items are misprinted and are distinctly different than the correctly printed or embroidered order. Another potential problem is garment or item defect could have made it past our quality control and been included in your overall job. If this is the case with your order, please fill out our return request form via our return policy website page with the specific item(s) and problem. In most cases, Hollywood Printing & Embroidery will provide a credit for the cost of the misprinted or defective items from your invoice. If the misprint quantity is larger than 5% of your total order, then you may qualify for having the individual items replaced with a reorder. If you already plan to place a reorder and you would just like those misprinted items included in that run, that would not be a problem.
Changes & Cancellation Policy
Orders are immediately processed upon payment of your order. Therefore, there is a 20% restocking fee if you wish to cancel your order after you have paid. Orders can not be changed or canceled if the order has gone through the artwork approval stage.
Garment Policy
Blank Apparel Orders
If you are unsure about your garment selection, it is recommended you order the blank apparel first. Blank items can be shipped directly to you at full retail cost.
Garment Subjectivity
Hollywood Printing & Embroidery will not be responsible for you not liking the garment printed on or the printed artwork. We do our very best to make sure you have selected a garment that you will expect and matches your needs, but we also expect you to do some research on your own. We do our best to provide garment size specs for each product listed on our website. If size specs are not listed on our site, we recommend you confirm and verify them on the manufacturers' site to ensure the garment is going to fit as you intend. If there's any doubt about whether you'll like the selected garment, we recommend ordering a blank sample first. Please keep in mind that ordering blank samples will push back the turnaround time. Blank samples are available for purchase, but are not refundable or transferable towards a full production run.
Manufacturer Defects
Hollywood Printing & Embroidery is not responsible for manufacturer defects such as garment color inconsistencies, mislabeled sizes, loose stitching, label inconsistencies, or other garment defects. We do our best to inspect the garments as they are printed, but we cannot guarantee each garment. We highly recommend ordering 5% extra of each size to avoid the possibility of the aforementioned issues.
Under/Over Run Allowance
We do our very best to deliver, at minimum, the ordered quantity for each and every size on your order. However, printing mistakes happen, screens break on press, shirts arrive with holes or stains from the manufacturer. For that reason, we have an under/over run allowance. This is simply an acceptable margin of error. All orders within the Under/Over Run Allowance of the ordered quantity will be considered acceptable for delivery. For this reason, we highly recommend you order extra garments for each size. Hollywood Printing & Embroidery will not be responsible for profit loss on under runs. If requested, in the event of an underrun greater than our Under/Over Run Allowance of 5%, we will reprint the remaining quantity.
Customer Supplied Garments
If you are unsure about your garment selection, it is recommended you order the blank apparel first. Blank items can be shipped directly to you at full retail cost.
Removing Tear-away Tags/Labels
Hollywood Printing & Embroidery will not be responsible for you not liking the garment printed on or the printed artwork. We do our very best to make sure you have selected a garment that you will expect and matches your needs, but we also expect you to do some research on your own. We do our best to provide garment size specs for each product listed on our website. If size specs are not listed on our site, we recommend you confirm and verify them on the manufacturers' site to ensure the garment is going to fit as you intend. If there's any doubt about whether you'll like the selected garment, we recommend ordering a blank sample first. Please keep in mind that ordering blank samples will push back the turnaround time. Blank samples are available for purchase, but are not refundable or transferable towards a full production run.
Shipping Policy
Shipping
We ship via USPS, UPS, & FedEx. To view normal transit times, see our shipping map. A tracking number will be sent to you shortly after your order has left our facility. Hollywood Printing & Embroidery will not be responsible for shipping transit complications for any reason such as errors, weather, strikes, or otherwise. Shipping time is not included in our turnaround times. Shipping expenses are the sole responsibility of the client and will be added to your invoice unless otherwise agreed upon prior to your order. Shipping costs are not normally included on quotes. Garment Decor assumes no responsibility for goods once they have left our facility. We will not be responsible for shipping to a wrong address if it was listed on your quote and you failed to correct the address upon quote approval.
Rates
Orders will be billed based on UPS zone rates, plus an insurance fee of $2.00 per $100 of order value.
Packaging
All orders will be bulk packaged, generally folded by the dozen, unless stated otherwise.
Under/Over Run Allowance
We do our very best to deliver, at minimum, the ordered quantity for each and every size on your order. However, printing mistakes happen, screens break on press, shirts arrive with holes or stains from the manufacturer. For that reason, we have an under/over run allowance. This is simply an acceptable margin of error. All orders within the Under/Over Run Allowance of the ordered quantity will be considered acceptable for delivery. For this reason, we highly recommend you order extra garments for each size. Hollywood Printing & Embroidery will not be responsible for profit loss on under runs. If requested, in the event of an underrun greater than our Under/Over Run Allowance of 5%, we will reprint the remaining quantity.
Customer Supplied Garments
If you are unsure about your garment selection, it is recommended you order the blank apparel first. Blank items can be shipped directly to you at full retail cost.
Removing Tear-away Tags/Labels
Hollywood Printing & Embroidery will not be responsible for you not liking the garment printed on or the printed artwork. We do our very best to make sure you have selected a garment that you will expect and matches your needs, but we also expect you to do some research on your own. We do our best to provide garment size specs for each product listed on our website. If size specs are not listed on our site, we recommend you confirm and verify them on the manufacturers' site to ensure the garment is going to fit as you intend. If there's any doubt about whether you'll like the selected garment, we recommend ordering a blank sample first. Please keep in mind that ordering blank samples will push back the turnaround time. Blank samples are available for purchase, but are not refundable or transferable towards a full production run.
return policy
Policy
If the custom products you receive differ materially from what the invoice states, or if your order is considerably different than the artwork approval and print policy, then you may return the custom goods within 14 days.If the custom products you receive differ materially from what the invoice states, or if your order is considerably different than the artwork approval and print policy, then you may return the custom goods within 14 days.
return request form
All returns inquiries must fill out our return request form found on our return policy page HERE
freight on return
All returns must be sent back by freight prepaid, unless a prepaid label is provided.
Defective Products & Short Shipments
A notice of complaint needs to be made within 5 business days if a defective product is found within your order or if your order was short shipped. Credits are given in the form of a credit memo to the original account. The account must be active and transfer of credit is not permitted.
return protocol
If a product is returned without an approved return authorization, product is returned that was not purchased from Hollywood Printing & Embroidery, or product falls in line with our garment, artwork, and print policy, you will be notified and have one week to respond or no credits will be issued. You may also request the product to be shipped back at your expense. Return authorization will expire 30 days from the issue date.
sample products
Sample products cannot be refused, cancelled, or returned.
PUBLISHED INFORMATION
Hollywood Printing & Embroidery reserves the right to update prices, product specifications, and policies without prior notice.
